Feedback

At Geneva Finance we value your business and welcome your questions and/or feedback. So, if something's not right, please let us know. We’d like to help resolve things...

How to contact us


If you've got any questions and/or feedback regarding your dealings with us please get in touch and tell us what happened.

You can contact us...

  • in person...
    You can talk to our staff at our Head Office or call us on 0800 800 132.
  • by email...
    Click here to email us your feedback.
  • by letter...
    If you’d prefer to write to us, you can address your letter to:

The Customer Manager
Geneva Finance
Private Bag 14923
Panmure
Auckland
NEW ZEALAND

Your questions and feedback will be taken very seriously and, if necessary, we will initiate an investigation.

We will try to respond within 3 working days of you contacting us, or if that’s not possible and we need longer we’ll explain why and let you know when you can expect to hear back from us.