Unable to make your next payment?
Please contact us as soon as you know that you will be unable to make your next loan payment as the sooner you tell us, the more options we may have in assisting you.
Before getting in touch, please see below for info you’ll need to have on hand.
Been affected by Covid-19?
Financial pressure is a reality for many people due to the pandemic and if your income has been affected by Covid-19, you can apply for financial consideration here.
Before calling please have the following information handy
Your loan reference number
The date you’ll be able to make the missed payment
Whether or not you’ll need some time to make the missed payment
Whether or not you want us to take the missed payment via Direct Debit, or if you’ll be making it yourself.
The reason for the missed payment.