Unable to make your next payment?


Please contact us as soon as you know that you will be unable to make your next loan payment as the sooner you tell us, the more options we may have in assisting you.
Before getting in touch, please see below for info you’ll need to have on hand.

Experiencing Unexpected Hardship?

If you find yourself impacted by a change of circumstances, and are concerned about your loan repayments, please contact us on 0800 700 750 as we may be able to help. You can also apply for financial hardship by following the link below

Before calling please have the following information handy

Your loan reference number

The date you’ll be able to make the missed payment

Whether or not you’ll need some time to make the missed payment

Whether or not you want us to take the missed payment via Direct Debit, or if you’ll be making it yourself.

The reason for the missed payment.

Please get in touch by phone or email

0800 700 750